Your Account and You: A love that knows no bounds

How do I create an account?

Well, you’re already on our website so you’re halfway there! On the homepage in the upper right hand corner is a little tab that says Sign Up. You can take it from there.

Can I place an order over the phone?

No, silly! We’re an online food ordering marketplace!

How do I know what restaurants deliver to my neighborhood?

We’ll tell you! After you add your address, you will only see which restaurants are available for delivery in your area. You can then feel confident choosing a restaurant that delivers to you.

Can I get takeout?

Yeah, sure. Go for it! However, not all restaurants offer this as an option. Those that do, will have a takeout menu.

Can I delete my account?

Why would you ever do that? Well, if you must, send an email to help@orderup.com and we’ll take care of you.

What the heck is this charge?!

If you're seeing charges on your card that don't make sense we'll help you figure it out. Send us an email at help@orderup.com and give us this info:

  • Name on the card
  • Last four digits on the card
  • Amount charged
  • The date of the charge

Gift Cards and the OrderUp Bank

Do you guys offer gift cards?

Heck yeah, we do! Czech it out!

When does my gift card expire?

It doesn't! YAY!

What’s the deal with credit?

There may come a time in your eating career where you are credited money on your OrderUp account. This may happen for many reasons; a few being that maybe you were referred, or you referred someone. You can access your credit by clicking your name at the top right of the page, and then clicking “OrderUp Credit.” There, you’ll find how much credit you have. It’s a beautiful thing.

Does credit expire?

Ugh, yeah. Sorry. Depending on the credit, it could expire anytime from one week to one month.

Ordering with Pals

I have A LOT of people to order for. Is there a simple way to do that?

Why yes, yes there is! You can use the Group Ordering feature to easily gather everyone’s orders with an easy to share link!

Zoinks! That’s cool! How do I do that?

It is cool, isn’t it? Head over to a restaurant's menu, just as you normally would. At the top of that restaurant’s menu, you will see a prompt that reads, “Start a Group Order.” Go ahead and click the button, it won’t bite. You will be given a link to share with your hungry cohorts and they can then choose their delicacies from there.

What do the hungry orderers do now?

Once they’ve clicked the link, they are now a part of the order. They choose their food, as usual, and then click the button on the screen that says, “Yum Yum, All Done” or, if they don’t want anything, they can click, “Nothing for me, thanks!”

Can we all split the check?

Not as of yet, but soon!

I ordered!

Can I add to my order after it’s been placed?

Not at this time but this feature is in the works! If you want to add to your order you'll need to place another order with the additional items.

Can I track my order?

Yes! Well, kind of. As of now, only restaurants that OrderUp delivers for are trackable. You can find these restaurants on our site by looking for the red car icon by their name. If the restaurant does their own delivery you will not be able to track your order and will need to contact the restaurant directly for a status.

Why hasn't my order been assigned a driver?

Your driver is coming! We are very efficient with our drivers and take into account how long the restaurant needs to prepare the food. We'll wait to assign a driver until the food is as close to being ready as possible. This could vary depending on the restaurant that you choose and how long it takes for them to prepare your order.

Delivery is too dang long!

Delivery times range from 45 minutes to over an hour depending on the time you placed your order and who is delivering the food. If your order is being delivered by an OrderUp driver you can track the status on the delivery tracker that you received in your email confirmation. If you feel like your order has taken longer than expected you can chat with us or send us an email at help@orderup.com.

My order is wonky! Things are missing or my fries are cold! What do I do? :’(

Yikes. Chat with us or send us an email at help@orderup.com with the details of your order along with your order number. We promise to make it better!

I got the wrong order, what do I do now?

Chat with us or send an email to help@orderup.com with your order number and details on what went wrong. We'll be sure to make it right!

Can I cancel an order?

Maybe. Depends on if the restaurant has already made your food. Remember, some restaurants move quicker than others. The restaurant you ordered from may already have your food prepared. Chat with us or send an email to help@orderup.com and we can see if cancellation can be made possible.

How do I cancel an order?

Chat or send an email us ASAP and we’ll see what we can do. Again, no guarantees if your food has already been made.

Do I get a refund?

Maaaybe. There are a few factors that we have to consider before we can issue a refund. Did your food not arrive or did you fall asleep when the delivery guy showed up and he left (...it’s happened)? If a refund is granted, just know that it will take about 5-7 business days, depending on your bank, before any money is back in your account.

Still Need Help?

I really need to speak to a human about my food-related woes. Can I do this?

You can! And you should! You have three options